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<p>Please contact us via hello@underyourskin.us to make a complaint. If the complaint is approved, we will email you a return slip and refund the amount for your order within 14 days. For the complaint to be approved, your product must be well packaged, and sent in an approved padded envelope or a cardboard box.</p><p>In these cases, you pay nothing for the return shipping or the shipping for the new item.</p>

Please contact us via hello@underyourskin.us to make a complaint. If the complaint is approved, we will email you a return slip and refund the amount for your order within 14 days. For the complaint to be approved, your product must be well packaged, and sent in an approved padded envelope or a cardboard box.
?In these cases, you pay nothing for the return shipping or the shipping for the new item.

How do I make a complaint?

Returns & Complaints

Can I order to countries outside of the US?

How long is your delivery time?

I haven’t received my package yet. What do I do?

Can I track my order?

Do you have free shipping?

I have not received a message for the delivery. What do I do?

My package was damaged during delivery. What do I do?

The delivery address was wrong, can I change it?

Shipping & Delivery

What is your return policy?

How are refunds made on returns?

I have ordered products during a promotional period, can I make a return?

How can I learn more about the research behind the Hair Growth Kit?

How often do I need to use the products?

Can I combine Hair Growth serum with Detox Shampoo & Conditioner?

How fast does the hair loss decrease?

How quickly will I notice that I get more volume in my hair?

How quickly will I notice the new hair growth?

Will my hair continue to grow if I stop using it?

How long does the Hair Growth Kit last?

Does the serum work to grow a beard or hair anywhere other than the head?

Can the products help if I have alopecia?

Is there a guarantee for the Hair Growth Kit?

Hair Growth Kit

Do Detox Shampoo & Conditioner work for greasy hair?

Can children use the products?

How often can I use the products?

How long do I need to use the kit before I see results?

Can I use dry shampoo or will it ruin the Detox process?

Can I use styling products?

My hair got even greasier. Is that normal?

My scalp became itchy. Is that normal?

Is there a warranty for the results of the Detox kit?

Detox Hair Kit

Should I start with Detox or Hair Growth kit if I have problems with oily hair, itchy scalp and hair loss?

Do Detox Shampoo & Conditioner work for dry and itchy scalp?

What is the difference between the Serum and the Cream?

Who are the products suitable for?

When should I apply these in my routine?

What do you recommend for cleaning my face?

Can I use Face Cream and Serum even if I have sensitive skin?

Can I combine the Face Cream and Serum with the Natural Glow Face Oil?

Detox Face Kit

Does any product contain gluten?

Does any product contain hormone-disrupting substances?

Can I use your products during pregnancy and/or while breastfeeding?

Do you have sample bottles or refills?

Can I use the products if I have hair extensions?

Are the hair kits color-preserving?

Do you have any regular shampoo or conditioner?

How do I unsubscribe from the newsletter?

I have sensitive skin, is there any product I can’t use?

General Product Questions

Our Products

How do I unsubscribe from SMS?

Where is my order confirmation?

Can i change my order once it has been completed?

Can I add the discount code afterwards if I forgot to do it at the time of purchase?

Orders

How do I make a complaint?Updated 8 months ago