Returns & Complaints
What is your return policy?
Returns & Exchanges. We want you to love everything you purchase from Under Your Skin. If something isn’t quite right, we offer a 30-day satisfaction guarantee on most items purchased through our website. Whether you’re looking for a refund, an excha
How are refunds made on returns?
We will refund your purchase after we have processed the return, which usually takes 14 days.
How do I make a complaint?
Please contact us via [email protected] to make a complaint. If the complaint is approved, we will email you a return slip and refund the amount for your order within 14 days. For the complaint to be approved, your product must be well packaged,
I have ordered products during a promotional period, can I make a return?
Yes. You can still make a return. Note that the handling of cases may take a little longer in the case of larger campaigns when more customers contact us at the same time. We'll get back to you as soon as we can!