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<p>Contact us at hello@underyourskin.us and we&apos;ll look into it! Sometimes, unfortunately, packages break or get lost on the way, and then, of course, we always send a new one.&#xA0;</p><p>Also, please double check in your order confirmation that you have entered the correct mobile number.</p>

Contact us at hello@underyourskin.us and we'll look into it! Sometimes, unfortunately, packages break or get lost on the way, and then, of course, we always send a new one. Also, please double check in your order confirmation that you have entered the correct mobile number.

I haven’t received my package yet. What do I do?

Shipping & Delivery

Can I order to countries outside of the US?

How long is your delivery time?

Can I track my order?

Do you have free shipping?

I have not received a message for the delivery. What do I do?

My package was damaged during delivery. What do I do?

The delivery address was wrong, can I change it?

What is your return policy?

How are refunds made on returns?

How do I make a complaint?

I have ordered products during a promotional period, can I make a return?

Returns & Complaints

How can I learn more about the research behind the Hair Growth Kit?

How often do I need to use the products?

Can I combine Hair Growth serum with Detox Shampoo & Conditioner?

How fast does the hair loss decrease?

How quickly will I notice that I get more volume in my hair?

How quickly will I notice the new hair growth?

Will my hair continue to grow if I stop using it?

How long does the Hair Growth Kit last?

Does the serum work to grow a beard or hair anywhere other than the head?

Can the products help if I have alopecia?

Is there a guarantee for the Hair Growth Kit?

Hair Growth Kit

Do Detox Shampoo & Conditioner work for greasy hair?

Can children use the products?

How often can I use the products?

How long do I need to use the kit before I see results?

Can I use dry shampoo or will it ruin the Detox process?

Can I use styling products?

My hair got even greasier. Is that normal?

My scalp became itchy. Is that normal?

Is there a warranty for the results of the Detox kit?

Detox Hair Kit

Should I start with Detox or Hair Growth kit if I have problems with oily hair, itchy scalp and hair loss?

Do Detox Shampoo & Conditioner work for dry and itchy scalp?

What is the difference between the Serum and the Cream?

Who are the products suitable for?

When should I apply these in my routine?

What do you recommend for cleaning my face?

Can I use Face Cream and Serum even if I have sensitive skin?

Can I combine the Face Cream and Serum with the Natural Glow Face Oil?

Detox Face Kit

Does any product contain gluten?

Does any product contain hormone-disrupting substances?

Can I use your products during pregnancy and/or while breastfeeding?

Do you have sample bottles or refills?

Can I use the products if I have hair extensions?

Are the hair kits color-preserving?

Do you have any regular shampoo or conditioner?

How do I unsubscribe from the newsletter?

I have sensitive skin, is there any product I can’t use?

General Product Questions

Our Products

How do I unsubscribe from SMS?

Where is my order confirmation?

Can i change my order once it has been completed?

Can I add the discount code afterwards if I forgot to do it at the time of purchase?

Orders

I haven’t received my package yet. What do I do?Updated 9 months ago